Terms & Conditions of Sale
GUARANTEE:
Rabbit Shadow Farm guarantees that when plants leave our farm they are alive,
healthy, groomed and ready to grow. We are here to help our customers in any
way we can. Be sure to contact us immediately with any problem you may have.
Please realize that some plants need 1-2 days to ”perk up” after packing and
shipping.
CLAIM POLICIES: Please
contact us immediately with any shipping problems at 1-970-667-5531. Claims
must be made in writing within 10 days from ship date. It is our responsibility
to make claims with Federal Express or UPS.
SHIPPING: All orders are shipped weather permitting. Ship dates are not
guaranteed. Please give shipping instructions at time of order. UPS and
Federal Express do not guarantee plant material. If plants arrive frozen they
will not honor any claim. To avoid this situation from occurring, please
contact us when your weather is questionable and we will delay shipment. All
shipments travel at purchaser’s risk and expense. Replacements will be made
only once. We cannot replace anything shipped UPS ground.
SPECIAL ORDERS: Special orders or orders with a ship date more than 30 days in
future must pay a 25% non-refundable deposit.
CANCELLATIONS: We would appreciate your cooperation by informing us as soon as
possible of any cancellations in your order. If an order is canceled after it
has been boxed for shipment or refused after shipment, a minimum restocking fee
of 20% will be charged, plus the cost of any plant that cannot be resold, plus
any shipping charges. No returns without prior authorization.
INSECTS: At Rabbit Shadow Farm we take every means possible not to use harsh
chemicals on our plants. We try to use M-Pede insecticidal oil and hand
cleaning whenever possible so on occasion you may find insects on your plants.
We always feel very sorry for this and will do everything we can to help you
feel that you’ve received the best possible service and have also received the
best possible plants.
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